The U.S. airlines most often guilty of mishandling baggage.
Among the issues air travelers face when trying to reach their final destination, customers’ luggage ending up damaged, misplaced or delayed happens far too often.
A recent report from the U.S. Department of Transportation uncovers U.S. airline passenger reports of mishandled baggage in July 2019. The report spotlights the top offending airlines, including giants such as American Airlines and Delta Air Lines. Other smaller brands, such as Mesa Airlines and Endeavor Air, are also examined.
The number of mishandled bags represents the number of checked bags that were lost, damaged, delayed and pilfered. The data reflects bags that were in the airline’s custody during its reportable domestic nonstop scheduled passenger flights and stems from reports made by or on behalf of the passenger.
American Airlines, which operates a hub at Reagan National Airport, has one of the largest mishandled baggage rates. It ranked No. 3 out of 17 airlines. Southwest Airlines — the largest airline at BWI/Marshall Airport — had one of the lowest mishandled baggage rates, coming in at No. 13. United Airlines, which keeps a hub at Dulles International Airport, came in at No. 6.